Mercury IT

Mercury IT

One of Australia's Leading IT Providers

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Type: 2. Complex Technical Support
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Mercury IT

Mercury IT firmly believes in aligning technology with our clients' business strategy, and to ensure this is achieved successfully you have to focus on more than just technology; you need the right kind of service to ensure that everything comes together..

When Mercury IT started in 2004 it was to fill a gap in the market for honest, independent and quality IT service and we continue to stand by this commitment. To ensure that we are always providing the best advice and service Mercury IT adopts a life cycle service approach to our partnerships with clients. You can read more about our lifecycle services here

Mercury IT can deliver solutions in a variety of ways from any of the stages of our lifecycle services —whether you need a network and IT systems overhaul, short-term assistance, additional skills to complement your internal team or you're looking for a fully outsourced IT department for your business, we have a solution that will meet your needs.

  • Managed Services
  • Adhoc services
  • Project Services
  • Consulting Services
  • Lifecycle services
  • ICT strategy
  • Test Centre

We believe that many organizations are not being adequately served by their technology vendors. While there are many IT companies out there who will 'Sell' technology there are few that bring an understanding of business strategy to their way of servicing clients.

At Mercury IT we work with you to build a technology plan that aligns with your business strategy and goals, we then partner with you to offer best in class IT services, monitoring and management so that you can focus on business and leave IT to us.

We're Australian

Mercury IT is Australian owned and operated, keeping money in our economy and allowing us to stay up-to-date with specific matters and issues that directly affect our Australian clients. Red tape issues are also alleviated as decisions are made at a local level.

Major Brand Support—Independent Operation

Mercury IT works with all major and a number of small brands and manufacturers, independently providing you with an honest and unbiased recommendation in order to provide the best solution for your organisation.

Director-Level Integration

The Directors of Mercury IT, Luke Halliday and AJ Williams are committed to ensuring that the company provides you with the best customer service possible. Because of this commitment to quality service, they are both totally accessible if you've got any questions or queries about a project.

IT Solutions That Fit

Mercury IT don't sell solutions to your business — we provide solutions for your business. Every project that we undertake has been specifically designed for individual businesses' needs in order to help them achieve their objectives more efficiently.

Put Your Focus On Business

Mercury IT will monitor your key technology metrics, allowing you to focus on the operational side of your business whilst leaving the technology to us. We can help to ensure that problems are kept to an absolute minimum by addressing issues as soon as they occur—taking away your stress when it comes to your business's IT.

Support When You Need It

Finding it hard to deal with the manufacturers or software support? Some of the most predominant brands' service and response centres are located overseas, making it difficult and frustrating when you need something looked at. Instead of calling them, you can rely on Mercury IT's experienced technicians to offer you over-the-phone tech support quickly, using terminology that you can understand.

Proactive Approach

Let's face it, IT is great when it works and can impact your bottom line when it doesn't. Through the use of best of breed management tools Mercury IT monitors your network, servers and other devices from an offsite location to ensure that they are operating as they should. From this vantage point our technicians are able to see if something is out of line and fix it quickly, minimising your business's downtime.

Better Service

Mercury IT is committed to being the best in service and we develop a best practice approach to Service Level Agreements (SLA) through existing and new engagements. We ensure that SLA's are flexible, reduce risk and provide reward sharing benefits for both your organisation and Mercury IT.

Reporting And Expertise

Mercury IT offer access to a complete range of industry leading skill sets, reporting, personnel and best of breed technology. These resources are available for you to tap into as you need, and have been designed to clearly communicate to you how your technology is working for you.

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Address

PO Box 1200
Indooroopilly
QLD 4068

Contact Details

Phone: (07) 3103 7731
Mobile: 0431 283 428
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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