Step 1 - Consider resolving issues with your IT Support providerStep 2 - Look to the FutureStep 3 - Map out the required IT servicesStep 4 - Build the Request for ProposalStep 5 - Find a suitable list of IT Support providersStep 6 - Collate, compare and questionStep 7 - Request modifications to proposalsStep 8 - Final review of proposalsStep 9 - Review contract and award10

Step 9 - Review & Award

You've done the side by side comparison and managed to compare apples with apples, so selecting your IT Support Provider is a relatively straight forward process.

Before you award the contract though, it's a good idea now to really dig into how well the MSP will actually perform. Try to find Google reviews, use the reviews on this website, ask for contact details for some of their existing clients to organise to have a chat about both the good and the bad. At this stage you really want to gain some certainty around whether they can deliver what they say they will deliver, and the best source for that is from independent third parties.

Don't forget that a bad review doesn't necessarily mean a provider will be bad - there can be issues with a mismatch of expectations, or even unrealistic expectations. It's important to look for the good, the bad, and also the responses to the bad, which should be objective and professional.

The Next Step: Migrate to the New IT Support Company...

 

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